A game changing year for mobile (by comScore)

Thursday, March 10, 2011 by Joeline Cross
We came across comScore's 2010 Mobile Landscape Overview today (published in February 2011) and thought you would like to read about some of the movements in mobile/cellular activity.

A Game Changing Year for Mobile

2010 was a year of undeniable progress in the mobile arena. A wide variety of increasingly advanced devices were introduced to the market, mobile content options continued to increase with an ever-growing library of applications paired with improvements to the mobile browsing experience, while the definition of the word “mobile” evolved with the introduction of tablet devices such as the iPad. Major milestones in mobile were crossed during the year both in the U.S. and EU5 (UK, France, Germany, Italy, Spain) markets. comScore also began reporting data on the Japanese market beginning in mid-2010 so year over year trends are not available, However, an in-depth look at the Japanese market is included in the‘Spotlight’ section, and relevant cross-market comparisons are made throughout based on activity in the back half of the year.
  • In December 2010, nearly 47 percent of mobile subscribers in the U.S. were mobile media users (browsed the mobile web, accessed applications, downloaded content or accessed the mobile Internet via SMS) up 7.6 percentage points from the previous year.
  • The growth in mobile media usage is largely attributable to the growth in smartphone adoption, 3G/4G device ownership and the increasing ubiquity of unlimited data plans, all of which facilitate the consumption of mobile media.
  • From December 2009 to December 2010, the percentage of mobile phone subscribers with unlimited data plans increased from 21.3 percent to 29.0 percent, with more phones now requiring an unlimited data plan subscription at the time of purchase.
  • During the same period, smartphone ownership increased from 16.8 percent to 27.0 percent, while 3G/4G phone ownership reached 51 percent in December 2010.
Interestingly, the availability of apps is the second highest purchase driver for smartphones.

comScore smartphone purchase consideration factors


Mobile Increasingly Embedded in Daily Life
While the total mobile media audience increased substantially in 2010 (+20 percent in the U.S., +19 percent in EU5) and all signs suggest it will continue to do so, one of the most important shifts has been the increase in the frequency with which mobile phone owners use their devices to connect to content and peers.

Across three key categories (email usage, news and information access, and social networking) the largest observed increases were in mobile users who access these services almost daily, compared to weekly or once during the month. Social networking especially saw high growth, with daily users increasing 104 percent in the EU5 and 80 percent in the U.S. For many people, mobile media consumption has rapidly moved from an occasional activity, perhaps even a novelty, to an essential service they depend on every day while at home, work or on the move. The following shows how people use their mobile phones in EU5 and USA.

comScore Fastest Growing mobile categories in USA
comScore Fastest Growing Mobile Categories in EU5


Multi-Screen Consumption – How Do Consumer Patterns Vary by Device
As the number of devices continues to proliferate, one very interesting dynamic with important implications for the digital ecosystem is the pattern of consumption across devices during the course of a day.

As an example, comScore conducted an analysis over a 24-hour period in the U.S. on online newspaper readers’ consumption habits revealed some interesting insights on the synergies across devices – PC, smartphone and iPad. Overall PC viewing accounted for 97 percent of all online newspaper views during the 24 hour period, while smartphones accounted for 2 percent and the iPad accounted for less than 1 percent. When looking at how Americans utilized these devices differently throughout the day to consume news, it was observed that morning hours saw similar relative readership across all three devices. While in the afternoon, online newspaper readership peaked on PC and while at night iPad readers consumed more news on the device than during the day.

[Update on 15-Mar-11: South by South West, the social media & technology conference held each year in Austin, Texas is buzzing with news that Mashable reported: people now read more news via internet devices than from newspapers: "Poynter’s research showed that almost half of Americans in a survey said they got at least some of their news on a mobile device or tablet. As tablet makers, app makers and news outlets continue to perfect the news consumption experience on that form factor, we’ll have a whole new breed to analyze and fret over this time next year." It really is a trend impacting content providers, technologists, businesses, advertisers and market researchers alike.]

comScore Habits of Online Newspaper Readers by Device and time of day.

Obviously for market researchers this is interesting because if we are to get qualitative insights from our respondents, we need to consider the most appropriate qualitative research design for the way people are actually using their mobile devices. In the new mobile world, consumer is king and we had better ask the right questions, optimized for the right device, taking into consideration the user experience, if we are to gather rich data for insights. If your client wants to know how 26-54 year old women spend their leisure time and why, then how would you adjust your research design to target the respondent who is on their mobile tablet at night?


Download the full report here:
 http://www.comscore.com/index.php//Press_Events/Presentations_Whitepapers/2011/2010_Mobile_Year_in_Review

The Effects of Data Costs on Wireless Surveys

Monday, June 14, 2010 by Sean Conry

If you haven’t heard yet, AT&T is dropping unlimited data! By the time I post this, it probably will be unavailable altogether. I'm sure it had nothing whatsoever to do with the timing of the Apple WWDC development conference where the new iPhone is expected to be announced - you know, the one that will probably make it even easier to consume hoards of wireless data. AT&T is letting existing customers keep their plans, but isn’t signing up new customers.

Now there will be two basic plans, one for ‘regular’ users and one for heavy users. If you believe AT&T, then this move will actually save most consumers money. But the problem is that people have no idea how much data they are using. Sure you can get apps to monitor your data use, and in reality, it’s only heavy video conference and mobile TV users who will surpass the new limits and who are causing problems, but it’s an easy decision for them – it ‘s the rest of us I worry about.

Is this a sign of things to come? Sprint still offers unlimited data, as I’m sure do many others. As the iPhone is released on more networks (if those rumours come true), then we will likely see the other carriers experience the same bandwidth problems that AT&T is experiencing.

p.s. for a good read, check out the previous post on this blog post “Are we in for a wireless traffic jam?”.

Furthermore, there’s some talk that 4G will deliver the ability for metered billing.

So what does this mean for research? Well, in one sense it bodes well for the use of Apps over the Mobile Web because Apps can be so much more efficient than the web. Furthermore, survey data is measured in kilobytes, let alone megabytes (until you start incorporating heavy multimedia transfer for display or capture). These plans allow for gigabytes – so we’re probably safe on that front… Apps also don't suffer from Latency like mobile websites do, so the experience is better (a little more on that here).

So will it truly matter to research? Users could become more hesitant to use their precious data allotment on surveys, no matter how compact our data is. Our primary challenge could become one of education in our screening and recruitment activities when we go to launch a customer satisfaction questionnaire, or any other mobile research program. Of course, we must also incent adequately to cover those costs AND the respondent's time.

Personally, I think the mobile Internet will eventually reach the state of the “regular” Internet, where most broadband companies stratify their offerings based on bandwidth (How fast can I get what I’m downloading), not total use (How much will it cost me if I download this)?

We have had good success getting people who are on a wide variety of networks to participate in a cellular survey, so frankly I’m not that worried. But, we continue to keep an eye on the evolution of the wireless marketplace, optimize our products, and work with our partners and clients to educate participants.

Google includes Apps in Search
Meanwhile, the rest of the mobile world continues to trudge along the App path – Google now includes Apps in search results.

It’s all part of the fascinating evolution of mobility and research!


Mobile Research - How many participants is "enough"?

Tuesday, February 23, 2010 by Sean Conry
A lot of our clients immediately jump to the concept of "reach" when they first begin to think about mobile research and wireless surveys. They worry that only a small percentage of their panel might be willing to take a survey on their phone, and they think that hard-to-reach groups (like teens) are the perfect audience for mobile research. 

Sure, using consumer engagement techniques that make your interactions more personal and portable should make them inherently more relevant, thereby increasing response and reducing churn.

But that's not what's really exciting about cellular surveys. My favourite conversation with clients is the one when the light goes on the realization sets in that mobile research is about so much more than putting traditional online surveys on a small screen.

What's really exciting is the new reality that as researchers we can take advantage of the billions of dollars that device manufacturers pour into R&D. Built-in functions such as taking photos and capturing GPS coordinates are just the beginning - even so, these basic capabilities provide us with some pretty astounding options for gaining insights from targeted mobile groups and communities!

So how many people do I need in my mobile panel? I by no means decry the important science of sampling, but check out this article that explores how big the ideal online research community should be, and hopefully you too will start to become a believer in quality over quantity.



The wild west of mobile devices and the cellphone survey landscape

Thursday, April 30, 2009 by Sean Conry
I want to expand on my recent post about viability for wireless surveys on respondent devices...

People carry their mobile phone with them just about everywhere they go, and they increasingly view their mobile device as more than just a phone. The landscape is ripe for survey conducting anytime, anywhere, so why hasn't mobile market research completely blown up yet? 

If you take the cost of wireless data out of the equation, then the answer largely lies with the vast array of devices on the market.

Compare the infrastructure question to telephone surveys. Every landline phone transmits voice - it's the main purpose of your home phone. You have decisions to make regarding your CATI software, RDD and sampling strategy. And getting people to pick up and stay on the line and talk to you is a problem, but when you place that call, the phone on the other side will work no matter what brand of phone is in use.

Now move to the Internet... On the web, you have respondents choosing to interact with you through Internet Explorer, Firefox, Safari, Opera, and now Chrome. Your email invitation might get filtered out as SPAM, but there's a relatively small number of permutations that your survey software has to deal with when it serves up questions and answers on a computer screen.

Executing on a cellular survey provides a completely unique challenge. The number of devices, operating systems and even capability within a company's product line are staggering. Add to this that some users might only be able or willing to respond to you by SMS, not over the web, and it becomes clear that choice in the mobile marketplace is a problem.

Corporations don't develop with the notion that compatibility with their competitor is good. In the ever-changing world of mobile devices, they just want to get the next handset out, and get it out fast. Things don't always work as you'd expect...

Todays Comic

I wish I could link to the source, but hearsay will have to do for now. At a recent wireless summit, a prominent panelist mentioned that when Transformers the Movie came out, they wanted the accompanying wireless app to work on every mobile device. It took 20,000 versions.

So which methodology do you choose if you want to reach respondents?

Do you go with a strategy that takes advantage of the iPhone, whichApple Stock Price sold 3.8 million phones in the first quarter this year, or do you choose an application that has been customized to excel on a wide variety of devices, or do you go with SMS - something everyone can use, but limits your research options?  It's a tough choice, because your sampling strategy needs to be considered in tandem with your method of data collection.

Will the market eventually show convergence, or will mobility follow the laws of entropy? Only time will tell...  

Cellphone Survey for Mobile Market Research on Respondent Devices - Is it viable?

Tuesday, April 21, 2009 by Sean Conry
A recent post on this blog linked to some interesting stats:
  • Worldwide mobile phone penetration continues to climb at a break-neck pace, with 4.1 billion mobile subscribers at last count (that's a global penetration rate of 61.1 percent).
  • 1.27 billion fixed line subscribers (18.9 percent global penetration)
In areas like North America where traditional telephone research is a hefty percentage of the data collection that gets done, researchers might have a heart attack for the implications on their sampling plans! It's tempting to think that maybe moving to cellphone survey are just around the corner to relieve our response rate woes! 

Being at a company that specializes in wireless surveys, we're in a very exciting time. But I also have to have a dose of realism - Not all phones are created equal. 

In this story about Smartphone viruses, I learned that Smartphones currently make up about five per cent of the total mobile market, and the most popular smartphone operating system, Symbian, has 64.3 per cent of the smartphone market (3.2 per cent of the entire mobile market).

The line between smartphones and feature phones is blurring with the entry of WebOs, Android and the like. But have you ever browsed the mobile web on anything other than a Palm, Windows Mobile, iPhone or Blackberry? It's miserable.  My Samsung SPH-a920 is awesome - I'd recommend it to anyone, as long as you don't brwose the mobile web.

Setting aside connectivity problems for a moment, and just thinking about the hardware people own, wide acceptance of a mobile phone survey via the mobile web is probably further away than we would like to admit. Perhaps survey applications, text msg surveys and IVR will be our best options for doing a cellular survey in the short to mid term.